A little about myself...

My name is Aly and I’m passionate about improving the lives of others through design and technology. I’m constantly learning new things everyday and always on the lookout for ways to improve things around me.

I’m a self-taught designer with a background in Information Technology and Business. I am very much a big-picture thinker, but I’m also able to focus in on details down to the last pixel. I love working on existing problems or creating something completely new.

As designers, we have the ability and opportunity to use technology to make amazing changes that can positively impact so many people's lives. That's something to be excited about!

Experience

Desktop Support Asset Manager/Systems Specialist

The Ohio State University: October 2020 - December 2021

• Analyzed current business practices and optimized the IT workflows through testing, iteration, and user feedback (customers & employees)
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• Standardized asset management processes to be synchronized with the Columbus Campus which ensured a consistent experience for users & employees
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• Coordinated over 300 appointments and was a driving force for the campus onboarding and technology refresh project
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• Partnered with multiple project managers to gather user needs and requirements, facilitate entire department refreshes, and organize deployment schedules

Desktop Support Technician

The Ohio State University: August 2018 - October 2020

• Utilized quick decision making, prioritization, and delegation to ensure all issues and requests were resolved in a timely manner

• Developed training documentation to train & support student employees and co-workers

• Researched customer issues and requests and performed quick and efficient solutions

• Enhanced the customer experience with personable and friendly customer service for all phone calls and walk-ins

Specialist

Apple: September 2015 - November 2016

• Actively listened to customers in order to identify their exact needs and provide complete solutions
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• Solved problems for both customers and fellow employees in every day interactions
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• Used passion for people and products to provide the best experience possible

Skills

Figma

Adobe XD

Project Coordination

Problem Solving

UX Research

Wireframing

Prototyping

Usability Testing

Technical Writing

Mockups

Customer Service

Microsoft Office

Product Design

Webflow

Education

Google/Coursera

UX Design Professional Certification - October 2022

Pennsylvania State University

Bachelors of Science in Information Technology - December 2018

Bachelors of Science in Business - May 2015